Returns & Refunds

Return window

You may request a return within 30 days after delivery.

Please contact us at info@celusta.com before returning anything. Returns sent without prior approval may not be accepted.

Return conditions

To be eligible for a return, products must be:

• Unused and unopened
• In their original packaging
• Accompanied by proof of purchase (such as your order number or confirmation email)

Hygiene & safety

Because CELUSTA sells personal-care products, opened or used products cannot normally be returned for hygiene and safety reasons. This does not apply where the product arrived damaged, defective or incorrect.

How to return

Once your return is approved, our customer support team will provide the approved return address and instructions.

You are responsible for return shipping costs, unless the product was damaged, defective or incorrect.

Refunds

Refunds are issued to the original payment method after the return has been received and inspected.

Original shipping charges are non-refundable unless CELUSTA made an error.

Banks and payment providers may require additional processing time before a refund appears on your statement.

Cancellations

Orders can only be cancelled before they enter processing. Contact us at info@celusta.com as soon as possible if you wish to cancel.

Your statutory rights

These terms do not limit any mandatory consumer rights that apply to you under applicable law.